[Hiring] Customer Service Engineer @Malvern Panalytical

Role Description

Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK? Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!

In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.

• Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service.
• Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments.
• Maintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports.
• Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities.
• Manages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines.
• Continuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts.

Qualifications

• Qualifications in Electronics, Chemistry to HND, or equivalent level.
• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment advantageous but not essential.
• Experience of working with X-Ray based scientific instrumentation is an advantage.
• Current, full UK driving licence.

Requirements

• Required to travel extensively throughout the UK to service instrumentation at customer sites and may require overnight stays.

Benefits

• Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!
• Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.
• Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place.
• Be a key member of our team in our amazing offices.
• Gym discounts.
• Volunteering days and much more.

Company Description

Malvern Panalytical, Micromeritics and SciAps are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Together we are a powerful and highly complementary combination of market leading technologies.

• We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.
• Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals.
• Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide range of end markets.
• SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers.
• We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
• We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries.
• We are part of Spectris, which combines precision with purpose, delivering progress for a more sustainable world.