[Hiring] Customer Service/Dispatcher @Offshore Launch

Role Description

Offshore Launch is seeking a dedicated individual to manage customer inquiries and appointments for home service businesses. The role involves:

• Answering incoming calls and scheduling appointments in HouseCall Pro or equivalent (ServiceTitan, Jobber).
• Handling overflow and after-hours customer inquiries.
• Managing customer calls professionally through VoIP tools (e.g., RingCentral/AT&T Office@Hand) and corresponding with the internal team.
• Following company scripts and prompts to guide a smooth, consistent booking process.
• Asking relevant plumbing-related diagnostic questions to capture accurate job details for dispatch.
• Maintaining detailed, accurate customer records in the CRM system.
• Supporting lead tracking via marketing/lead dashboards (e.g., Scorpion, Chirp) where applicable.
• Completing other administrative tasks as needed.

Qualifications

• 2+ years of customer service experience, ideally in HVAC, plumbing, or another home services trade.
• Familiarity with HouseCall Pro or similar dispatching/scheduling software (ServiceTitan, Jobber).
• Strong verbal and written English communication skills.
• Ability to multi-task and manage high call volumes while maintaining professionalism.
• Comfortable working with VoIP systems and lead tracking software.

Requirements

• Prior plumbing or HVAC industry knowledge (nice to have).
• Experience with objection handling or win-back calls (nice to have).

Benefits

• Up to $1450/mo depending on experience.
• Guaranteed annual bonus of one month's salary.
• Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores.
• Comprehensive health benefits, including dependents: health, life, vision, and dental insurance.
• 16 days PTO.