[Hiring] Customer Service Assistant @HRS Talent Solutions

Role Description

A customer submits an online form asking to change a service. The Customer Service Assistant – Service Change Forms checks whether the form identifies the current service, requested change, and required contact information, then passes it to an authorized reviewer. This remote intake job does not approve a change, set its effective date, or interpret a contract. It keeps customer service and office administration aligned so the request reaches the right person intact.

• A person may ask to add one feature while keeping the rest of an account. Record the requested difference, not a broad “change service” label.
• If a form names two accounts, confirm which one is involved under the employer's process.
• When a required field is blank, use an approved question rather than filling it from a guess.
• If the person mentions billing or an urgent interruption, flag the separate issue for the relevant team.

The online case should show the form received, missing information requested, and next owner. Acknowledging a form means it arrived, not that the requested service has changed. If the customer sends a revised form, connect it with the existing request and tell the reviewer what changed. This prevents two versions from being acted on independently.

Qualifications

• Experience with careful communication or forms can help, and beginners are welcome.
• Comfortable reading written requests carefully.
• Ability to ask good questions.

Requirements

• Review assigned online service-change forms.
• Check account reference and required fields using the right checklist.
• Note the exact requested change and any preferred date.
• Ask for a missing detail where the process permits it.
• Attach a corrected form to the existing request.
• Route a complete submission to the authorized team.
• Keep approval and receipt statuses distinct.
• Protect private account information in the assigned system.

Benefits

• A private home office or equivalent setting is suitable for account forms.
• The hiring company will confirm actual hours and tools.

To apply

Describe a time you clarified what someone wanted before passing a request along. Work, school, or volunteer examples are relevant. You do not need prior service-change experience. Candidates invited to the next stage may be asked to submit an application on the employer’s website.