[Hiring] Customer Service and Rebate Processing Specialist @Resource Innovations

Role Description

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing team supporting multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something to contribute to climate change mitigation, then working for Resource Innovations Client Services team is for you.

• Provides basic troubleshooting and recommends solutions
• Data entry - enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets, and verifies data to be entered
• Communicates effectively as part of a team approach with other departments in servicing customers
• Provides customer service activities such as responding to emails and phone calls
• Provides exceptional customer service and call handling in a customer-centric environment
• Safeguards confidential customer information
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Minimum 6+ months of related work experience in a call center environment
• Proficiency in 10-key data entry from computer keyboard
• Experience with various Microsoft programs, including Word and Excel
• Strong attention to detail
• Strong organizational and prioritization skills
• Excellent written and verbal communication skills
• A positive and customer-friendly outlook
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems
• Interest in sustainability and passionate about making a meaningful impact on the environment

Requirements

• Must be able to work an 8-hour shift as assigned within the hours of 6 am to 6 pm

Benefits

• Competitive salaries based on a candidate's skills, experience, and qualifications for the position
• Compensation range for the base salary for this position is $17/hr - $21/hr
• Eligibility for a discretionary annual bonus
• Three weeks of paid vacation annually
• Paid holidays
• 401(k) retirement plan with employer match
• Medical, dental, and vision coverage
• Parental leave
• Employee assistance program
• Commuter benefits
• Additional supplemental offerings

Company Description

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.