[Hiring] Customer Service Agent @Salve.Inno Consulting

Role Description

• Provide high-quality customer service and address customer needs via phone, email and messaging platforms.
• Assist customers with queries regarding hotels, flights, activities and other travel-related services.
• Handle a high volume of customer and partner enquiries efficiently and professionally.
• Take responsibility for resolving customer issues and concerns, including operational, pricing and invoicing matters.
• Recognise opportunities to enhance customer service through self-service solutions and process optimisation.
• Share feedback and actively participate in initiatives aimed at improving operational efficiency.
• Maintain regular communication with Team Leaders and Managers regarding performance, feedback and coaching.
• Carry out office-based administrative tasks as needed.
• Collaborate with colleagues across the team to ensure a positive overall customer experience.

Qualifications

• Minimum N1 level of Japanese and good working proficiency in English (B1/B2).
• At least 1 year of experience in a customer-facing or partner-facing position.
• Strong customer service skills, demonstrating attentiveness, empathy, patience and reliability.
• Excellent written and verbal communication abilities.
• Professional and confident telephone manner.
• Strong attention to detail.
• Flexibility to work rotating 24/7 shifts, including weekends and public holidays, based on business needs.
• High level of integrity and the ability to manage confidential information responsibly.
• Ability to perform effectively in a dynamic, fast-paced working environment.

Benefits

• Work-from-home opportunity based in the Philippines.
• Attractive and competitive compensation package.
• Performance-based bonus opportunities.
• Employee benefits package.
• Opportunities for career progression and professional growth.
• Access to thousands of free online learning courses.
• Comprehensive initial training and continuous coaching.
• Welcoming, inclusive and supportive workplace culture.
• Opportunity to collaborate with an international team.
• Relocation assistance.
• And much more!