[Hiring] Customer Service Agent @Twentoo

Role Description

• Support Japanese-speaking customers of a global customer experience and technology company across travel products, including hotels, flights, and activities.
• Handle customer and partner enquiries via phone, email, and messaging channels in a professional and friendly manner.
• Take ownership of customer issues, including operational matters, pricing, and invoice enquiries.
• Identify opportunities to improve customer service through self-service initiatives and process improvements.
• Keep open communication with Team Leaders and Managers regarding performance, feedback, and coaching.
• Work collaboratively with the wider team to deliver an excellent customer experience.

Qualifications

• Excellent spoken and written Japanese and English.
• At least 1 year of experience in a customer-facing or partner-facing role.
• Strong customer service skills: attentiveness, empathy, patience, and consistency.
• Professional telephone etiquette and excellent attention to detail.
• Willingness to work rotating 24/7 shifts, including weekends and public holidays.
• Ability to work independently in a fast-paced environment and handle confidential information.
• Experience in travel, hospitality, airlines, or BPO customer service is an advantage.

Benefits

• Competitive monthly salary plus a monthly performance bonus.
• Work-from-home arrangement in Malaysia.
• Relocation support for candidates moving to Malaysia (relocation allowance, flight, and temporary accommodation reimbursement).
• Initial training and ongoing coaching.
• Career and professional development opportunities, with access to thousands of free learning courses.
• International, inclusive, and supportive working environment.
• And many more!!