[Hiring] Customer Service Agent @AnswerNet

Role Description

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in typing.
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills.
• Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience.
• Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training.
• Flexibility with scheduling and work hours.
• At least 1 year of previous high-volume call center experience.
• Experience working with an automatic dialer.
• Must be computer literate.
• Pleasant phone demeanor.
• Experience in both Inbound and Outbound environments.
• Other requirements may vary as determined by management.
• Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry.

Requirements

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible).
• Hard-wired high-speed internet connection (ethernet cable).
• USB-connected Headset.
• Webcam.
• A quiet, dedicated place to work free from distractions, including pets and children.

Benefits

• Full-time/Part-time positions available.
• Flexible hours across all seven days of the week.
• Salary: $16.80.