[Hiring] Call Center Specialist @Pulmonary Associates of Richmond, Inc.

Role Description

Pulmonary Associates of Richmond (PAR) is seeking an enthusiastic Call Center Specialist to work in the call center answering all incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor. This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office.

Pay: $16.50-$19.50 an hour based on experience

Job Responsibilities

• Answer incoming calls promptly while demonstrating excellent customer service skills.
• Listen and ask probing questions to determine the reason for the call and handle the call accordingly.
• Schedule patient appointments for pulmonary and sleep.
• Obtain and enter accurate demographic information into Allscripts.
• Schedule appointments according to current policies.
• Inform callers of arrival time, items to bring to appointment, cancellation policy, etc.
• Disseminate patient questions and refill requests via EMR to the MA/provider.
• Provide basic information, guidance, and instructions to callers.
• Distribute consultations and enter MD Coder.
• Complete appointment requests made online.
• Gather patient records for local hospital systems (Bon Secours and HCA).
• Assist with patient rescheduling as needed.
• Assist with EMR indexing of incoming documents when/if needed.
• Assist with EMR output queue when/if needed.
• Assist with scheduling faxed and electronic new patient referrals.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates.
• Adhere to HIPAA policies and procedures to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor, or member of Administration.

Qualifications

• High School Diploma or equivalent
• One year experience in a call center environment and/or in a medical practice is preferred.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending accounts
• Employee referral program
• Health insurance
• Critical Illness
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• WEEKLY PAY and more!

Physical / Mental Demands

• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician/patient demands.

Pulmonary Associates of Richmond is an Equal Opportunity Employer.