[Hiring] Call Center Agent @Gainwell Technologies LLC

Role Description

As a Call Center Remote- CT at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
• Interfaces with team members, management, and customers in reference to customer service issues.

Qualifications

• 2 or more years of customer service experience in any industry.
• Knowledge of basic help desk software, computer software, and Microsoft Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.

Requirements

• This Call Center Agent role requires employees to handle inbound customer calls for the duration of their scheduled shift.
• Candidates should be comfortable spending the majority of their workday on the phone assisting customers while maintaining productivity and meeting performance expectations.
• This position requires successful completion of a 90-day training period.
• Employees are expected to attend all scheduled training sessions with no absences, except for those approved in advance or due to a verified emergency.
• Candidates should be able to commit to meeting this training requirement.
• Shift: 8:30 – 5pm after training Monday – Friday.
• Remote, must reside in the state of CT.
• Training: 8am – 4:30pm Monday - Friday.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• A variety of leadership and technical development academies to help build your skills and capabilities.