[Hiring] Customer Service Advocate @Pyramid Consulting

Role Description

Immediate need for a talented Customer Service Advocate. This is a 06+ months contract opportunity with long-term potential and is located in US (Remote).

• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner.
• Mitigates and prevents complaints from being escalated to resolve in initial contact.
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs.
• Maintains performance and quality standards based on established contact center metrics.
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails.
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Customer Service / Call Center Experience
• Strong Communication & Active Listening Skills
• Computer Skills & Multitasking – ability to work with multiple systems simultaneously
• Healthcare/Insurance Knowledge – claims, eligibility, benefits, and authorizations

Requirements

• Required: High School
• Preferred: Some College
• Disqualifiers: Those that have need for time off in the first 6 months
• Typing test – 90% score, basic computer literacy test

Benefits

• Pay Range: $20 - $21/hour
• Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).