[Hiring] Customer Service Advisor Trainee @VetJobs

Role Description

Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Advisor assists customers, agents, and third parties with:

• Policy inquiries and changes
• Billing questions
• Technical support

Advisors respond to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages, and discounts. This role handles a high volume of inbound calls and includes:

• Processing policy change requests
• Working independently on project assignments

Advisors are expected to exercise good judgment, flexibility, and friendliness in their interactions. This job works under direct supervision and does not manage others.

Qualifications

• Resident Property and Casualty or Personal Lines Insurance License
• A Bachelor's degree from an accredited four-year college or university is a plus
• Prior insurance and/or call center experience
• Previous customer service experience
• High energy and motivation to follow up and take ownership
• Flexibility and ability to work under pressure
• Excellent communication, organization, and interpersonal skills
• Willingness and ability to learn new functions within the Customer Solutions Center

Requirements

• High school diploma or GED

Benefits

• Performance-based cash incentive awards