[Hiring] Customer Service Advisor Trainee @Military Spouse Corporate Career Network

Role Description

Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Advisor assists customers, agents, and third parties with:

• Policy inquiries and changes
• Billing questions
• Technical support

Advisors respond to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages, and discounts. This role handles a high volume of inbound calls. The Advisor will also:

• Process policy change requests
• Work independently on project assignments
• Exercise good judgment, flexibility, and friendliness in interactions

This job works under direct supervision and does not manage others.

What Will You Do?

• Learn how to answer questions regarding policies, coverages, and premiums; assume ownership for thorough follow-up on all contacts.
• Learn how to deliver first call resolution to make it easy for the customer.
• Learn how to respond to customer/agent requests for quotes or changes to existing policies.
• Learn how to review cancellations and reinstatements and make appropriate decisions to resolve with guidance.
• Learn how to ensure current and complete documentation of all account notes.
• Upon completion of training, assist customers with simple intent calls.
• Accurately enter and update policy information into the various processing systems and handle phone inquiries.
• Develop and foster Agent/Company Relationships.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
• Perform other duties as assigned.

Qualifications

• Resident Property and Casualty or Personal Lines Insurance License.
• A Bachelor's degree from an accredited four-year college or university is a plus.
• Prior insurance and/or call center experience.
• Previous customer service experience.
• High energy and motivation to follow up and take ownership.
• Flexibility and ability to work under pressure.
• Excellent communication, organization, and interpersonal skills.
• Willingness and ability to learn new functions within the Customer Solutions Center.

Requirements

• High school diploma or GED.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including:

• The scope, complexity, and location of the role
• The skills, education, training, credentials, and experience of the candidate
• Other conditions of employment

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$37,400.00 - $61,600.00

Target Openings

1