[Hiring] Customer Service Administrator @Thermo Fisher Scientific

Role Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day: to enable our customers to make the world healthier, cleaner and safer.

Join our highly European team as a Customer Service Administrator II and contribute to delivering exceptional support to our Italian-speaking customers. You will:

• Handle inbound customer calls and emails.
• Work with colleagues across several countries and departments to ensure seamless service delivery.
• Respond to and resolve customer requests regarding pricing, product availability, returns, and delivery.
• Maintain high standards of customer satisfaction.
• Build strong relationships with internal and external stakeholders.

Location and work model:

• Official location: Saint-Égrève (Grenoble area), France.
• This is a remote position and can be based anywhere in France.
• A two-week onboarding and training period takes place on site in Saint-Égrève.
• Office space is available in Saint-Égrève for those who wish to use it.

Qualifications

• Fluent Italian, written and spoken (mandatory).
• Very good written and spoken English (mandatory).
• French at B2 level (fluency is not required).
• At least 1 year of experience in customer service, a call center, or a similar role handling inbound calls, in any industry.
• Good phone etiquette and strong interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with CRM or ERP systems.
• Ability to work independently and remotely while collaborating closely with the team.
• Previous experience working remotely is a plus.
• Strong problem-solving and conflict resolution skills, and the ability to stay composed in challenging situations.
• Excellent attention to detail, organization, and time management, with the ability to manage multiple and changing priorities.
• Customer-focused mindset and commitment to service excellence.
• Ability to work at a desk using a computer and phone for extended periods.