[Hiring] Customer Scheduling & Program Support Virtual Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A New York-based energy-efficiency installation company is seeking a full-time Business Support VA to manage customer calls, appointment scheduling, follow-up, CRM updates, and recurring administrative coordination for projects completed through New York State's EmPower+ program.

The VA will help guide each customer through the scheduling and communication portions of the process, from the initial energy audit through project scheduling and required follow-up. The client already has a structured Zoho CRM workflow with automated tasks and reminders in place.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Qualifications

• Previous customer service, scheduling, call center, account support, or administrative experience required
• Strong phone communication required
• CRM experience required
• Appointment scheduling and follow-up experience strongly preferred
• Strong data-entry and documentation skills
• Experience working with U.S.-based consumers strongly preferred
• Construction, energy-efficiency, home services, or government-program experience is a plus but not required
• Strong geographical awareness of New York City and ability to plan appointments efficiently

Requirements

• Excellent spoken English
• Strong customer-service background
• Patient but able to communicate firmly when needed
• Comfortable dealing with a wide range of customer personalities
• Strong follow-up and scheduling habits
• Highly dependable and consistent
• Able to work independently from CRM-generated tasks
• Organized and detail-oriented
• Comfortable learning a government-funded program and basic construction terminology

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Work Schedule

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 9:00 AM – 5:00 PM EST

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement