[Hiring] Customer Resolution Specialist @The Coca-Cola Company

Role Description

At The Coca‑Cola Company, we place consumers at the center of everything we do. As we evolve into a more connected, consumer‑centric organization, our digital listening and service capabilities play a vital role in strengthening relationships and driving brand trust across all markets.

The Customer Resolution Specialist acts as a key ambassador for Coca‑Cola, delivering exceptional service through proactive issue resolution, product quality assurance, and relationship management. In this role, you will support consumers, customers, and internal stakeholders by addressing escalated product and equipment complaints with empathy, precision, and urgency.

The ideal candidate combines strong communication skills with critical thinking, time management, and attention to detail. You’ll work across multiple systems and service platforms to ensure every interaction reflects Coca‑Cola’s commitment to excellence, responsiveness, and care.

Qualifications

• Associate’s or bachelor’s degree in Business, Communications, or related field.
• 2+ years of customer service or contact center experience demonstrating professionalism and problem resolution.
• Experience using Microsoft Office; familiarity with CRM tools preferred.
• Strong ability to manage priorities, multitask, and deliver consistent results under pressure.
• Excellent communication, active listening, and relationship management skills.
• Critical‑thinking approach to resolving challenges effectively and independently.
• High levels of accuracy, adaptability, and teamwork across a matrixed organization.

Requirements

• Customer Engagement and Complaint Resolution
• Product and Equipment Service Support
• Quality Assurance and Root‑Cause Analysis
• Cross‑Functional Collaboration and Data Accuracy
• CRM and Systems Proficiency
• Negotiation and Relationship Management
• Process Improvement and Analytical Thinking
• Time Management and Prioritization
• Attention to Detail and Customer Empathy
• Continuous Learning and Team Contribution

Benefits

• Empower Meaningful Impact: Represent one of the world’s most trusted brands by providing exceptional service that builds consumer confidence and loyalty.
• Advance Your Skills: Gain experience in product quality resolution, service analytics, and digital communication tools designed for world‑class customer engagement.
• Collaborate with Experts: Partner across Supply Chain, Communications, and Quality teams to strengthen operational consistency and improve customer satisfaction.
• Enhance Your Growth: Develop in a supportive environment that values curiosity, innovation, and problem‑solving as keys to success.
• Be Part of Something Bigger: Join an organization renowned for its purpose‑driven culture and global impact on communities, employees, and consumers.

Company Description

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.