[Hiring] Claims Resolution Adjuster II @Allstate

Role Description

As a Claims Resolution Adjuster II, your focus will be investigating automobile accidents involving single or multiple vehicles that result in property damage and/or bodily injury. In this role, you will assess coverage, liability, and damages while providing exceptional customer service. You will communicate with customers through voice calls, email, and text messages, and use innovative platforms and tools to negotiate fair injury settlements with all parties involved.

• You’ll support customers by caring, empowering, and restoring throughout the claims process.
• You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• You’ll use phone, email, and sometimes video chat to help customers through a fast, fair, and easy claims process.
• You will evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• You’ll use multiple tools to get the job done in a fast-paced environment, including estimating tools, job aids, and additional settlement platforms.
• You’ll help protect the company financially by following applicable policies and keeping a clear record of your work in the claims system.

Qualifications

• 2+ years of claims adjusting experience determining liability.
• Claims investigation and negotiation experience preferred.
• Experience with liability investigations, coverage investigations, property damage coverage, method of inspection, rental, and liability resolution preferred.
• Strong phone communication skills, with the ability to build rapport and assess claims accurately.
• Strong critical thinking and problem-solving skills, with the ability to evaluate and negotiate injury claims successfully.

Requirements

• This position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.
• You may be required to obtain an adjuster and/or appraiser license as a condition of employment.
• If required, licensing may include an additional Department of Insurance background check and must be completed within 60 days of hire.
• If you currently hold an active insurance license, you must terminate all existing appointments before onboarding.
• Regular, predictable attendance is an essential function of this role.

Benefits

• Day 1 benefits, including time off, healthcare, retirement, and more.
• Competitive pay, plus support for ongoing development and career advancement.
• Time off programs and resources that support work/life balance.
• Initial and ongoing training to help you succeed in the role.
• Additional benefits may include 401(k)/pension, education reimbursement, and programs that support life outside of work.