[Hiring] Claims Resolution Adjuster @Allstate

Role Description

As a Claims Resolution Adjuster, your focus will be investigating automobile accidents involving bodily injury. In this role, you will:

• Assess coverage, liability, and damages while providing exceptional customer service.
• Communicate with customers through voice calls, email, and text messages.
• Use innovative platforms and tools to negotiate fair injury settlements with all parties involved.

Responsibilities may vary from day to day. We are looking for adaptable professionals who thrive in a dynamic environment, bring care and sound judgment to each claim, and are excited to make an impact.

• The Customer Service Expert: Support customers by caring, empowering, and restoring throughout the claims process.
• The Investigator: Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Use phone, email, and sometimes video chat to help customers through a fast, fair, and easy claims process.
• The Negotiator: Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants.
• The Problem Solver: Use multiple tools to get the job done in a fast-paced environment while applying strong critical thinking skills.
• The Recorder: Help protect the company financially by following applicable policies and keeping a clear record of your work in the claims system.

Qualifications

• 2+ years of claims experience, specifically with casualty bodily injury claims.
• Claims investigation and negotiation experience preferred.
• Experience with liability investigations, coverage investigations, property damage coverage, method of inspection, rental, and liability resolution preferred.
• Strong phone communication skills, with the ability to build rapport and assess claims accurately.
• Strong critical thinking and problem-solving skills, with the ability to evaluate and negotiate injury claims successfully.

Requirements

• This position is a remote home-based role within the United States, specifically in the Pacific or Mountain time zones.
• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Benefits

• Day 1 benefits, including time off, healthcare, retirement, and more.
• Competitive pay, plus support for ongoing development and career advancement.
• Time off programs and resources that support work/life balance.
• Initial and ongoing training to help you succeed in the role.
• Additional benefits may include 401(k)/pension, education reimbursement, and programs that support life outside of work.