[Hiring] Customer Research Advisor @Dscout

Role Description

As a Customer Research Advisor, you will work collaboratively with Lead Research Advisors and Dscout clients to help our customers use our platform to design, recruit, and field research projects. You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of research and customer success.

• Act as a true Dscout expert to train and educate clients on features and functionalities.
• Provide specific recommendations for clients’ research design on Dscout.
• Assist in running clients’ research projects on Dscout including planning, designing, recruiting, fielding, analysis, and client engagement.
• Assist in the creation of training and educational materials.
• Assist with billing and other administrative processes for clients.
• Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating.
• Act as a customer advocate by sharing client feedback internally to continuously improve Dscout’s product offerings.

Qualifications

• BA/BS in design research, psychology, anthropology, sociology, market research, or a related field (or equivalent work experience); MA/MS in these areas is also nice to have, but not required.
• 1 - 4 years of professional experience (non-internship experience).
• 2 - 4 years of client-facing or similar experience.
• Strong track record with client-facing responsibilities, with experience in client service and client relationship management.
• Strong track record of interpreting clients’ needs and meeting or exceeding their expectations.
• Strong project and time management skills; able to simultaneously manage multiple projects across multiple stakeholders.
• Established knowledge of and passion for user research, UX and/or consumer research.
• Interest or experience in conducting qualitative analysis.
• Naturally able to strike a balance between friendly and professional in communications.
• Able to work both collaboratively and independently.
• Flexible and eager to learn new things each and every day.
• Genuinely interested in research and technology: you're technically curious, you enjoy learning about new products, and you are fascinated about how things work.
• Curious and empathetic to others’ needs and circumstances.
• Highly organized, efficient and detail-oriented.

Requirements

• Must reside in Chicago, Austin, or San Francisco.

Benefits

• A strong and competitive compensation package with a built-in bonus and equity program.
• An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
• An education stipend to support your growth & development, and a remote work stipend.
• A company that is open and transparent with our team.