[Hiring] Customer Records Administrator @HRS Talent Solutions

Role Description

This position is devoted to checking authorised contact changes and making careful updates to an online record.

• Keeping contact instructions current.
• Establishing what the person actually asked to change and which existing record it concerns.
• Noting issues and asking for guidance rather than merging records or changing communication permissions on your own.
• Faithfully recording preferences the organisation is permitted to keep.
• Ensuring the correct authorised field has been changed and providing a short note explaining the source where required.
• Making the status of outstanding questions visible if an update cannot be completed.

Checks commonly involved:

• Finding the right customer record using the supplied reference and identifying details.
• Comparing the requested change with the existing contact information.
• Entering an authorised correction without altering unrelated fields.
• Checking whether a communication preference is clearly stated before recording it.
• Flagging a possible duplicate or contradictory request to the appropriate colleague.
• Recording when an update is pending additional information.
• Reviewing the saved entry for a typing error or an unintended change.

The work is fairly quiet and methodical, with some days consisting largely of straightforward updates and others including several records that need clarification.

Qualifications

• Office administration experience is an advantage, but applicants with little or no formal experience are welcome.
• Comfortable reading a short written request and comparing two sets of details.
• Ability to use a computer to make simple changes.
• Good spelling is essential as a single wrong character can make a contact method unusable.

Requirements

• Ability to organise a small set of assigned changes and communicate when one is blocked.
• A suitable home office space to maintain attention on personal information.
• Willingness to stop at the boundary of the role, even when a quick guess could clear the task.

Benefits

• Pay range of £24.75–£26.75 per hour.
• Full-time and part-time arrangements possible.
• This is an introductory records position with a defined scope.

Application details

• Your CV may show accurate data entry, careful handling of personal details, or experience checking a request against a record.
• If new to office systems, evidence of following written instructions is useful.
• The employer will train you in its process, so previous database experience is not a condition of applying.
• If selected for the next step, you may be asked to complete an application on the hiring company’s website.