[Hiring] Customer Happiness Team Member - Freelance Friend @Who Gives A Crap

Role Description

As a Customer Happiness Team Member, you are the voice and heart of our brand. You won't be reading off rigid, robotic scripts or relying on standard macro templates; instead, you’ll deliver personalised, empathetic, and human experiences that leave our customers feeling genuinely delighted. You will take full ownership of candidate and customer interactions—from subscription management and delivery queries to multi-channel social media DMs—turning everyday support into long-term brand loyalty.

This is a freelance 6-month contract (September 2026 to February 2027), remote position designed to give us the agility to support our global community when they need us most. Plus, depending on business needs and your performance, there is a chance to be absorbed into our permanent Customer Happiness Freelance Friends lineup!

Work Details & Compensation

• You will earn ₱280 an hour.
• Typically clocking in about 80 hours a month with a baseline commitment of at least 20 hours per week.
• Flexibility to scale up to 40 hours a week (8 hours per day) during high-volume ticket periods and holiday seasons.
• Your shifts will fall anytime between 5am and 10pm.
• Weekend and holiday availability is an absolute must for this role.
• You’ll be required to work full 8-hour days during company events on October 12–16 and during the Holiday Break from December 14 through January 8.

Responsibilities

• Executed high-quality, personalized support across email and social media DMs, taking end-to-end ownership to resolve product issues, delivery updates, and subscription needs.
• Identified recurring product issues and system roadblocks during ticket handling, proactively sharing actionable feedback and operational insights with leadership.
• Actively engaged in team discussions on Monday.com and Slack, sharing best practices and contributing to a positive, solution-focused team culture.
• Used curiosity and sharp active listening to read between the lines of customer inquiries, validating concerns and solving root issues on the first attempt.

Qualifications

• You’re an empathetic problem-solver and active listener.
• You take pride in crafting thoughtful, personalized responses while maintaining high resolution quality and response speed.
• You’re a curious collaborator who thrives on feedback.
• You possess strong self-awareness and manage your personal energy effectively.
• You give a crap about making the world a better place.

Benefits

• Competitive, market-informed salaries.
• Meaningful support towards healthcare for our team around the world.
• Generous paid leave.
• Tailored learning and development opportunities.
• Free toilet paper.