[Hiring] Customer Growth & Success Director @Elekta

Role Description

As Customer Growth & Success Director – Cancer Registry, you will lead customer success across Elekta’s Cancer Registry business area, helping strengthen customer relationships, retention, adoption, growth and long-term value.

Reporting to the Head of Cancer Registry and working as part of the Cancer Registry management team, you will serve as a key voice of the customer within the business. You will build trusted relationships across our customer base, develop a deep understanding of customer priorities and challenges, and translate those insights into practical solutions, commercial opportunities and actionable product feedback.

This is a highly customer-facing role for someone who combines deep Cancer Registry expertise with a proactive approach to problem-solving and strong commercial judgment. You will work closely with customers and collaborate across Sales, Application Support, Service, Product Management, Engineering and Marketing to improve customer outcomes and help shape the continued development of our Cancer Registry business.

Responsibilities

• Define and execute a customer success strategy focused on customer relationships, retention, win-back, expansion, adoption and long-term customer value.
• Build trusted relationships through frequent and proactive engagement with customers, developing a current understanding of their priorities, satisfaction, risks, adoption barriers and opportunities.
• Establish effective customer health and engagement practices and use customer insights to identify emerging needs, risks and opportunities.
• Gather and assess feedback from customers and customer-facing teams, distinguishing individual requests from broader patterns and prioritizing opportunities based on urgency, business impact and strategic relevance.
• Work directly with customers to understand operational, workflow, product and data challenges, identify root causes and develop practical solutions.
• Coordinate with internal specialists when additional expertise is needed, maintaining clear customer communication, momentum and accountability through resolution.
• Partner closely with Sales to support customer retention, win-back, upsell, cross-sell and new business opportunities.
• Apply customer, market and competitive insights to strengthen Elekta’s positioning and identify opportunities to create additional customer value.
• Maintain strong knowledge of Cancer Registry operations, reporting and accreditation requirements, customer workflows, METRIQ, Registry Informatics and related solutions, integrations, market developments and competitors.
• Translate field insights into actionable input for Product Management, Engineering, Marketing and Sales.
• Share Cancer Registry expertise through customer working sessions, webinars, forums, communications and educational content.
• Represent the Cancer Registry business at NCRA and other relevant industry events, and partner with Marketing on customer advocacy, messaging and customer stories.
• Track customer success measures including retention, win-back, expansion, customer health, satisfaction, adoption and commercial opportunities, using these insights to prioritize action and improve outcomes.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• At least 8 years of relevant experience in Cancer Registry operations, customer success, sales, account management, service, oncology informatics, healthcare IT or a related healthcare data field.
• Strong knowledge of Cancer Registry operations, workflows, reporting requirements, accreditation and regulatory environments, and the needs of registry professionals and healthcare organizations.
• Understanding of the Cancer Registry and healthcare data ecosystem, including software platforms, integrations, data exchange, third-party services, market trends and competitive solutions.
• Experience with cancer registry software; familiarity with METRIQ, Registry Informatics or comparable platforms is strongly preferred.
• Demonstrated ability to build trusted customer relationships and work through complex operational, product, workflow and data challenges toward practical solutions.
• Strong analytical and prioritization skills, with the ability to balance urgency, customer and business impact, strategic relevance and available resources.
• Ability to communicate customer feedback, emerging risks and changing customer sentiment clearly, objectively and constructively.
• Strong commercial acumen and the ability to connect customer needs, domain expertise and competitive insight with retention, growth and sales opportunities.
• A proactive, resourceful, and action-oriented approach, combined with a collaborative and credible customer presence.
• Excellent communication, facilitation and presentation skills, with the ability to make complex registry, product, workflow and data topics accessible to technical, operational and executive audiences.

Benefits

• Opportunity to work with a proactive and supportive team
• Excellent Medical, Dental and Vision coverage
• 401k, paid Vacation and Holiday
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account, or health savings account
• Opportunity to work on cutting edge in medical advancement
• Close-knit company culture
• Upward mobility

Salary

The US base salary range for this position is $135,000-$165,000.

Application Process

We look forward to receiving your application. Please submit your resume in English via the “Apply” button. We review applications on an ongoing basis, so we encourage you to apply as soon as possible.