[Hiring] Customer Experience Team Lead @Lisa Russel

Role Description

As a Remote Customer Experience Team Lead, you will:

• Lead, mentor, and support a team focused on delivering exceptional client experiences
• Coach team members through ongoing feedback, training, and performance development
• Foster a positive, collaborative, and results-oriented team culture
• Help ensure high standards of customer service and client satisfaction
• Conduct virtual meetings and collaborate using Zoom and other digital platforms
• Participate in leadership training and continuous professional development
• Contribute to process improvements that enhance the client experience

Qualifications

• Passion for delivering exceptional customer service
• Strong communication and interpersonal skills
• Leadership ability or a desire to grow into a leadership role
• Positive attitude with a growth-oriented mindset
• Self-motivation and accountability
• Ability to work independently while supporting a remote team
• Strong organizational and problem-solving skills
• Coachability and commitment to continuous learning
• Leadership, customer service, management, hospitality, healthcare, education, retail, recruiting, or sales experience is helpful—but not required

Requirements

• Legally authorized to work in the United States
• Reliable high-speed internet connection
• Windows-based computer with webcam
• Professional home office environment

Benefits

• 100% Remote Flexibility
• Supportive, People-First Culture
• Leadership Training & Mentorship
• Weekly Pay + Performance Incentives
• Comprehensive Benefits
• Recognition & Rewards