[Hiring] Customer Experience Specialist @Assurant

Role Description

• Customer center telephone consultation service
• Receipt of claim & Inform of required documents
• Confirmation and collection of insurance claim documents
• Information on missing documents
• Enter insurance claim details into the A/S400 system
• Auto EW claim data management
• HMC EW & CPO EW Auto EW claim handling & checking
• HMC EW & CPO EW AS400 Basic Data Management
• Service networks management and registration
• Market research and major automobile parts survey
• Happy call and customer satisfaction O/B call

Qualifications

• At least 5 years of related experience
• Strong customer service, interpersonal and communication skills
• Good at documentation and figures
• Strong responsibilities
• Call center experience preferred
• Conversant with Microsoft Word, Excel, and other Microsoft Office programs
• Possess a personal passion for after service, customer relationship partners, and satisfaction
• High understanding of the system and excellent adaptability
• Improve your automotive expertise step by step
• Quick work processing possible based on Office’s proficient functions

Company Description

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.