[Hiring] Customer Experience Representative @Superior Plus Propane Talent Acquisition

Role Description

Specializing in complex customer interactions, problem resolution, and cross-functional support. This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience.

What You'll Do

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Qualifications

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.

Benefits

• Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
• Highly competitive compensation and a total rewards package.
• Various flexible schedules to help you manage your personal and professional commitments effectively.
• Work with state-of-the-art tools and technologies.
• Access to LYRA, an industry-leading platform for comprehensive support.
• A continuous focus on professional development with many opportunities for training & career growth.
• 24/7 safety mindset showcased throughout every facet of the organization.

What Sets This Role Apart

• Multiple shift options available designed to provide flexibility and support work-life balance.
• Remote work environment.
• A dynamic role with exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and enhances the customer experience.
• An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment.
• The expected hourly range for this role is $18.00-$22.50 per hour, eligible for an annual incentive program.