[Hiring] Customer Experience Representative @Mplus Serbia

Role Description

Warm, polite, outgoing? Good Bulgarian speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world class customer service!

The purpose of the Customer Experience Representative is to understand the needs of our customers and provide quality support. While assisting our customers and making sure everything runs smoothly, your main duties will be:

• Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client
• Informing and advising customers on service characteristics, as well as answering customer questions
• Finding solutions and providing information to the customer so they can self-handle the case
• Regular monitoring of the client case status
• Providing feedback to the customer
• Monitoring of the SLA
• Providing timely and quality reporting to the Client Relation Manager on the activities and work processes
• Providing support for continuous improvement of the process

Qualifications

• High school diploma or higher
• Excellent knowledge of Bulgarian language
• Advanced knowledge of English language
• Basic computer literacy
• Excellent communication and problem-solving skills
• Good organizational skills
• Accuracy in data entry
• Ability of proper business communication with colleagues

Requirements

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

Benefits

• Remote model of work
• Opportunity to develop skills through paid training
• Work in a large, international team
• Private health insurance
• Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)

Company Description

If you want to give yourself a try in the new role, apply and join us! Only shortlisted candidates will be contacted. Good luck!