[Hiring] Customer Experience Program Manager @Assembly Software

Role Description

As Assembly's Customer Experience Program Manager, you'll sit at the center of Customer Success, Customer Support, and Professional Services without running any of them. Your responsibilities include:

• Ensuring escalations move smoothly.
• Consolidating differing priorities from Support, Success, and Professional Services into a single actionable list for Product.
• Running the CSAT and NPS program end to end.
• Keeping implementation and training logistics on schedule.
• Owning the systems that provide visibility into these processes.

This role requires building trust and clarity across three teams to enable them to work together seamlessly. If you thrive in environments where teams communicate effectively, this position is for you.

Qualifications

• Experience in customer experience management.
• Strong communication and collaboration skills.
• Ability to manage multiple priorities and stakeholders.

Requirements

• Proven track record in a similar role.
• Familiarity with CSAT and NPS programs.
• Experience in a SaaS environment is a plus.

Benefits

• Medical, dental, and vision plans.
• Short and long term disability coverage.
• Supplemental insurance options.
• 401(k).
• Flexible time off.
• Paid parental leave.
• An Employee Assistance Program.