[Hiring] Customer Experience Operations Specialist @Mercor

Role Description

Own cross-functional workstreams affecting the expert experience, from onboarding and support to payments and project matching.

• Coordinate several owners across Engineering, Operations, and other teams.
• Set priorities, run check-ins, unblock work, and hold people to deadlines.
• Spot expert friction in feedback, support tickets, and data.
• Turn it into clear, prioritized asks with respective teams across timezones.
• Build and run lightweight processes, dashboards, and playbooks to keep work moving without heavy overhead.
• Use AI tools daily to automate repetitive work, summarize feedback, draft processes, and speed up sprint cycles.
• Report progress and risks clearly to product managers and leadership.

Qualifications

• An operator who gets things done: founded or run a startup, or held a high-ownership operations, product ops, or chief-of-staff style role.
• Comfortable leading through influence and coordinating engineers, operators, and other stakeholders without formal authority.
• Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them.
• Organized and structured, with sound judgment on what matters most.
• A clear, concise writer and communicator.
• Comfortable with ambiguity and a fast-moving startup environment.

Requirements

• Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions.
• Comfort with data: SQL, spreadsheets, or BI tools.
• Experience building internal tools or workflows with no-code or AI tooling.

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: Interview Process
• For any help or support, reach out to: [email protected]