[Hiring] Customer Experience Manager @JTS Usa

Role Description

The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with cross-functional teams to deliver high-quality agency support before and after go-live.

• Lead functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment.
• Translate agency needs into compliant travel and expense solutions.
• Facilitate working sessions and develop functional artifacts.
• Coordinate testing and issue resolution.
• Support implementation workstreams and assist with post go-live stabilization and customer experience improvements.

Qualifications

• Experience with SAP Concur preferred; Must have experience with Travel and Expense systems.
• Hands-on experience with functional consulting and system implementation.
• Experience in requirements gathering, system configuration, testing, integration coordination, and support.
• Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations.
• Experience working with Federal or DoD clients.
• Knowledge of system implementation principles, business process design, and functional testing.
• Experience in Agile environments.
• Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements.
• Understanding of integration concepts, system or service design, and content or process management.

Requirements

• Microsoft Excel.
• Excellent verbal and written communication skills.
• Microsoft Word.

Company Description

JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build long-term professional relationships with our employees and clients.