[Hiring] Customer Experience Associate III @Conduent

Role Description

REMOTE: Customer Associate III (must reside in NY)

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

Qualifications

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Establishes the appropriate approach for new assignments.
• Works with a limited degree of supervision.

Requirements

• Has developed skillset in a range of processes, procedures, and systems.
• Must have intermediate knowledge of Microsoft Applications (Outlook, Excel, Word, etc.).
• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.
• Exchanges information and ideas effectively.
• Assesses incoming disputes and client e-mails to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine customer contact center activities concerning business products and services.
• Uses standard scripts and established guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Responsible for the end-to-end resolution of customer issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits

• $16.15-$20.19 Base Pay based on experience.
• Paid Training.
• Medical, dental and vision benefits.
• 401K and matching.
• Employee discount program.
• Career growth opportunities.
• Positive employee friendly culture.