[Hiring] Customer Experience Associate @Lisa Russel

Role Description

Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful impact? AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. This entry-level opportunity is ideal for people who enjoy helping others, communicating with clients, and building long-term relationships while working in a fully remote environment.

As a Remote Client Service Representative, you'll connect with clients who have requested information regarding their benefits and coverage options.

Client Support Responsibilities

• Meet with clients through Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Review benefit plans and explain available solutions
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer service and follow-up support
• Maintain accurate client records and documentation
• Build lasting client relationships through professionalism and exceptional service

Professional Development

• Participate in virtual training and mentorship programs
• Attend leadership development workshops and coaching sessions
• Learn industry products, systems, and best practices
• Collaborate with a supportive remote team
• Continue developing communication, leadership, and customer service skills

Qualifications

• Excellent communication and interpersonal skills
• Strong customer service and relationship-building abilities
• Positive attitude and willingness to learn
• Self-motivation and accountability
• Ability to work independently in a remote environment
• Adaptability and problem-solving skills
• Professionalism and integrity
• Leadership potential and a growth-oriented mindset

Helpful Experience (Not Required)

• Customer Service
• Client Relations
• Retail
• Hospitality
• Healthcare
• Education
• Sales
• Administrative Support
• Call Center Operations

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Benefits

• 100% Remote Work
• Flexible scheduling options
• No commuting
• Modern virtual work environment
• Weekly Pay & Performance Bonuses
• Comprehensive Training & Mentorship
• Additional Benefits

What We Offer

• Weekly compensation
• Performance-based bonuses
• Leadership incentives
• Recognition programs
• Structured onboarding
• Ongoing coaching and mentorship
• Leadership development opportunities
• Professional growth programs
• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Leadership conferences and incentive travel
• Modern technology and virtual collaboration tools

Company Description

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we're committed to helping families protect their financial future while providing our team members with opportunities for professional development, leadership growth, and long-term career success.