[Hiring] Remote Customer Experience Representative @Lisa Russel

Role Description

Help Working Families. Build Relationships. Grow Your Career From Home.

Are you a people-focused professional who enjoys helping others, answering questions, solving problems, and building meaningful relationships? AO is expanding our nationwide virtual team and seeking motivated, service-oriented professionals to join us as Remote Member Success Advisors. In this role, you'll connect virtually with individuals and families who have requested information regarding available benefits, help them understand their options, guide them through enrollment, and provide ongoing member support. This opportunity combines:

• Customer service
• Member relations
• Benefits education
• Consultative insurance sales
• Long-term relationship management

No prior insurance experience is required.

Qualifications

• Excellent verbal and written communication
• Strong customer-service and relationship-building skills
• Active listening and problem-solving abilities
• Genuine interest in helping individuals and families
• Positive and professional demeanor
• Integrity and personal accountability
• Strong organization and time management
• Dependable follow-through
• Attention to detail
• Self-motivation and strong work ethic
• Comfort working independently from home
• Ability to collaborate within a virtual team
• Basic computer proficiency
• Confidence communicating through Zoom and phone
• Coachability and openness to feedback
• Desire for continuous personal and professional growth

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable communicating with members through Zoom and phone
• Be willing to complete required training and professional development
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Benefits

• 100% Work From Home
• Flexible Scheduling
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• No Traditional Cold Calling
• Weekly Commission-Based Pay
• Performance Bonuses + Renewal Income Opportunities
• Comprehensive Training & Mentorship
• Performance-Based Leadership Advancement
• Medical reimbursement program
• Company-supported life insurance
• Accidental Death Benefit coverage
• Leadership development programs
• Professional coaching and mentorship
• Union-supported professional environment, where applicable