[Hiring] Customer Experience Advocate @Jerry.ai

Role Description

This job is what Jerry is all about: helping our customers take care of their most important assets, their car and home, with the kind of warmth and speed they didn't expect from an insurance company. The work is fast-paced, high-energy, team-oriented, and fully remote.

• Taking great care of our customers.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better by providing feedback.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Requirements

• Hourly wage of $19.00 - 21.00 + equity (stock options).

Benefits

• Competitive wage and benefits (medical, dental, vision insurance, 401K match, paid vacation time).
• Stock equity (stock options).
• Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week.
• Fully remote, with work equipment provided.
• A career path in one of the largest industries in the world — insurance.
• Paid for your P&C insurance license if you don’t have one yet.
• Colleagues who value the people and culture.

Company Description

Jerry is building the first AI-powered advisor to manage all your physical assets. We started with car insurance in 2019, became one of the top 3 brokers in the U.S., then added driving insights, diagnostics, and a repair marketplace. We've reached 5M+ customers, raised $240M+, and achieved profitability in 2024. We're now expanding into home, motorcycle, RV, and beyond.

• Led by serial entrepreneurs and backed by Y Combinator.
• Our culture is the #1 reason people join Jerry and stay.
• We are proud to consistently rank as one of Y Combinator's Top Companies.
• We support remote work for most roles, but have offices in Palo Alto, New York City, Chicago, and Toronto.