[Hiring] Customer Engineer @Mindlance

Role Description

As a Field Service Technician, you will:

• Represent the Client brand
• Problem-solve at a basic module (FRU) level
• Organize and plan your time effectively
• Know when and to whom to escalate issues
• Apply knowledge of routine work area procedures
• Complete standardized activities
• Resolve task-related problems in straightforward situations emphasizing manual skills

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level
• Maintain parts inventory and related records
• Provide status reports throughout the service repair
• Diagnose problems based on the information provided in the call and through the error logs on the ATM
• Responsible for ownership of customer issues until resolution according to SLA agreements
• Practice security safety procedures when working with ATMs and/or within financial institutions
• Complete Client specific training and certifications
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required

Qualifications

• High School Diploma or equivalent
• 0-1 years of related experience
• Reliable transportation
• An Android smartphone to receive work orders on and access support documentation
• Basic tools (not supplied): #1 and #2 flathead and Philips screwdrivers are most common

Requirements

• Ability to work Monday through Friday with the average shift starting at 8 or 9 am based on the area
• High level of personal integrity and ability to work well with minimal supervision
• Basic electrical and mechanical aptitude, skillset, and knowledge
• Good problem-solving skills, ability to pick up new skills quickly, and work well under pressure

Preferred Qualifications

• An associate degree is preferred
• Previous experience with Client or similar equipment is preferred

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”