[Hiring] Customer Engineer @Mixpanel

Role Description

The Customer Engineer owns the pre-sales technical journey — from discovery and technical fit assessment through competitive positioning, demo, and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept, and when you do run one, you design it to be immediately actionable by the Delivery Engineer: focus metric defined, data validated, success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched, thinks in outcomes, leaves every interaction with more clarity than they walked in with, and treats handoff quality as a first-class output.

Responsibilities

• Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC.
• Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes.
• Establish technical fit — confirm the prospect's stack is a match and scope what a meaningful proof requires before the POC begins.
• Own competitive technical positioning — be the definitive answer to why Mixpanel over Amplitude, PostHog, and warehouse-native alternatives.
• Run tightly structured POCs with defined success criteria, a named focus metric, and a handoff package the Delivery Engineer can execute from immediately.
• Return post-sale for cross-sell and strategic expansion requiring a new technical evaluation on a new surface or product.
• Partner with Account Executives on deal strategy, technical objection handling, and expansion planning.
• Stay close to Delivery Engineers to understand production realities — your POCs should reflect what actually works in production.

Qualifications

• 3–5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company.
• Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains.
• Commercial instinct — you understand that your job is to win deals and you orient your work accordingly.
• Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
• Clear, compelling communication to technical and non-technical audiences.
• Competitive knowledge of the analytics landscape, or the ability to build it quickly.
• Humble, hungry, smart, and accountable — these are the bar, not aspirations.

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
• *please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.