[Hiring] Customer Engagement Specialist @Military Spouse Corporate Career Network

Role Description

Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumer issues in a fast-paced environment.

• Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures.
• Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention to ensure consumer satisfaction.
• Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines.
• Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers.
• Accurately document and report on consumer interactions.
• Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot.
• Assist consumers in eCommerce transaction and processing payments.
• Respond to Social Media posts.

Qualifications

• 2+ years’ experience in a consumer facing role preferred.
• Experience with utilizing multiple tools and emerging technology.
• Google Suite Experience preferred.
• Call center, voice, chat and email communication experience preferred.
• eCommerce experience.
• Able to work independently.
• Strong technical aptitude for new technologies.
• Ability to work cross functionally within the organization as well as with consumers.
• Ability to work remotely in a virtual team environment.
• 6 months Customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer system.
• Ability to navigate Windows operating systems.

Requirements

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits (Medical, Dental, Vision, 401k and more).
• Paid Time Off.
• Employee wellness and engagement programs.