[Hiring] Part-Time Customer Engagement Representative @Shamrock Trading Corporation

Role Description

The role of the Part-Time Customer Engagement Representative is responsible for managing an assigned portfolio of clients by handling a steady flow of inbound inquiries through phone and email. Additional responsibilities are listed below.

• Manage and support an assigned portfolio of clients, ensuring questions, issues, and requests are handled accurately and promptly.
• Resolve product or service concerns by clarifying customer needs, identifying root causes, selecting and explaining appropriate solutions, and following through to resolution.
• Coach and educate customers on Shamrock’s tools, services, and offerings to drive understanding and satisfaction.
• Maintain accurate customer records by updating account information and documenting interactions and outcomes.
• Identify customer needs and trends by gathering and analyzing information from daily customer interactions.
• Support customer growth and retention by answering product and service questions and sharing information about additional offerings.
• Compile customer insights and service feedback to support reporting and continuous improvement efforts.
• Partner closely with Operations, Sales, and IT teams to ensure clear communication, effective follow-up, and smooth service delivery.
• Contribute to team success by supporting shared goals and completing related duties as assigned by the Customer Engagement Supervisor.
• Other duties as assigned.

Note: This is a part-time position and fully remote with a schedule of 11 AM to 3 PM, Monday - Friday.

Qualifications

• Bachelor’s degree in business administration, finance or related field preferred, but not required.
• Reliable high speed internet connection (required for remote workers).
• Effective verbal, written and interpersonal communication skills.
• Problem-solving and conflict-resolution skills.
• Detail oriented with analytical and technical skills.
• Proficient in Microsoft Office and data entry.
• Demonstrated ability to meet deadlines.
• Experience in the financial industry a plus.
• Company issued laptop and monitor/s provided.

Benefits

• Ongoing training and professional development opportunities.
• Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits.
• Individual compensation packages may reflect applicable experience, job-related skill, training and/or education.
• Generous company 401(k) contributions and employee stock ownership after one year.
• Competitive PTO and fully paid time off opportunities to volunteer within your community.

Company Description

RTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S.

Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer.

Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave.

With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park.