[Hiring] Customer Engagement Specialist @VetJobs

Role Description

Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.

• Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures.
• Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention to ensure consumer satisfaction.
• Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines.
• Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers.
• Accurately document and report on consumer interactions.
• Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot.
• Assist consumers in eCommerce transaction and processing payments.
• Respond to Social Media posts.

Qualifications

• 2+ years’ experience in a consumer facing role preferred.
• Experience with utilizing multiple tools and emerging technology.
• Google Suite Experience preferred.
• Call center, voice, chat and email communication experience preferred.
• eCommerce experience.
• Able to work independently.
• Strong technical aptitude for new technologies.
• Ability to work cross functionally within the organization as well as with consumers.
• Ability to work remotely in a virtual team environment.
• 6 months Customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer system.
• Ability to navigate Windows operating systems.

Requirements

• Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
• Proof of internet speed required.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits (Medical, Dental, Vision, 401k and more).
• Paid Time Off.
• Employee wellness and engagement programs.