[Hiring] Customer Care Support Specialist @Stryker

Role Description

As a Customer Care Support Specialist, you will provide essential administrative and operational support to ensure an exceptional customer experience. In this role, you will:

• Respond to customer inquiries via phone, email, and CRM systems, providing accurate information on product specifications, pricing, availability, delivery timelines, and shipping status.
• Process customer purchase orders through CRM and ERP systems, ensuring accurate data entry, order details, and timely fulfillment.
• Manage customer profiles, purchase orders, and supporting documentation to maintain accurate records and ensure compliance with quality and regulatory requirements.
• Coordinate Return Material Authorizations (RMAs), communicate return instructions, and process associated customer requests.
• Research and resolve order, invoice, pricing, shipping, and credit discrepancies, including processing credit and rebill transactions.
• Build and maintain positive customer relationships through professional communication, proactive follow-up, and effective issue resolution.
• Collaborate with cross-functional partners, including Finance, Distribution, Marketing, Purchasing, and Inventory Management, to address customer needs and support operational efficiency.
• Identify opportunities to streamline workflows, improve accuracy, and enhance the customer experience through LEAN principles and continuous improvement initiatives.

Qualifications

• High School Diploma or equivalent
• 3+ years of relevant experience
• Associate or bachelor’s degree (preferred)
• Preference for candidates in Arizona; preference for candidates in the Pacific or Mountain Time Zone
• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)

Requirements

• Required: High School Diploma or equivalent
• 3+ years of relevant experience
• Preferred: Associate or bachelor’s degree
• Preference for candidates in Arizona; preference for candidates in the Pacific or Mountain Time Zone
• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)

Benefits

• Pay Ranges:
  • USN: $23.08 - $31.22 USD Hourly
  • US5: $24.24 - $32.79 USD Hourly
  • US10: $25.39 - $34.35 USD Hourly
  • US15: $26.55 - $35.91 USD Hourly
  • US20: $27.70 - $37.47 USD Hourly
  • US30: $30.01 - $40.59 USD Hourly
• Travel Percentage: 0%