[Hiring] Customer Care Support @Pramira Inc

Role Description

Customer Care Support plays a vital role in ensuring a seamless fiber installation process, from initial inquiry to post-installation support. Their primary objective is to enhance customer satisfaction by providing timely, accurate, and professional assistance throughout the service lifecycle.

• Responding to Customer Inquiries: Address customer questions regarding fiber services, installation procedures, timelines, and technical requirements through various communication channels.
• Scheduling and Coordinating Installations: Coordinate with customers and technical teams to schedule installation appointments, ensuring timely and efficient service delivery.
• Providing Pre-Installation Guidance: Inform customers about the installation process, necessary preparations, safety measures, and what to expect during the service visit.
• Monitoring Installation Progress: Track installation status, update customers proactively, and resolve scheduling conflicts or delays promptly.
• Resolving Customer Issues: Handle concerns related to delays, technical difficulties, or service disruptions with professionalism and urgency.
• Technical Support and Troubleshooting: Assist customers with basic troubleshooting steps or guide them to technical specialists for complex issues.
• Post-Installation Follow-up: Verify successful installation, ensure customer satisfaction, and provide assistance with activation or setup.
• Record Maintenance: Maintain accurate documentation of customer interactions, installation details, and issues reported for future reference.
• Escalation Handling: Identify issues requiring escalation and coordinate with relevant departments while keeping the customer informed.
• Customer Satisfaction and Loyalty: Build rapport, gather feedback, and ensure positive experiences to foster long-term relationships.
• Compliance and Safety: Follow company policies, safety protocols, and industry standards during all customer interactions and installation activities.

Qualifications

• Bachelor’s degree in business, Communications, or related fields
• Previous experience in customer service, technical support, or call center operations is advantageous
• Familiarity with fiber optic or telecommunications services is a plus
• Excellent verbal and written communication skills in English and Filipino
• Strong interpersonal and active listening skills
• Problem-solving and troubleshooting abilities
• Customer-focused attitude with patience and empathy
• Ability to handle difficult situations professionally
• Basic technical knowledge of internet, networking, and fiber installation processes
• Understanding of fiber optic technology and installation processes (training provided if not initially skilled)
• Familiarity with customer relationship management (CRM) software and support tools
• Adaptability and willingness to learn
• Attention to detail and organizational skills
• Ability to work under pressure and meet targets
• Team player with a positive attitude
• Customer Service Certification (Optional but Beneficial)
• Technical Support Certification (Optional but Beneficial)
• Communication or Language Proficiency Certifications (Optional but Beneficial)

Requirements

• Customer Care Support in fiber installation is essential for delivering excellent service, ensuring customer satisfaction, and maintaining the company's reputation for quality and reliability.

Company Description

Pramira is a premier general contractor delivering safe, high-quality construction services across California. With deep expertise in buildings, electrical, and telecommunications infrastructure, we are proud to support some of the most vital industries that power our communities — from healthcare and industrial sectors to utilities and telecommunications networks.

Rooted in a culture of safety, integrity, and operational excellence, Pramira combines industry-leading technology, field-proven processes, and a team of passionate professionals to execute complex projects on time and with precision. We’re not just builders — we’re trusted partners who value long-term relationships and take pride in the work we do.

At Pramira, our people are our foundation. We invest in their growth, prioritize their well-being, and empower them to shape the future of the built environment. If you’re looking for a company where your work matters, your voice is heard, and your career can thrive — you belong at Pramira.

Join us. Let’s build something better — together.