[Hiring] Customer Care Specialist @Amplity Health

Role Description

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client’s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects.

The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.

Remote Position

• Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels.
• Maintain excellent quality standards, adhere to approved materials and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides.
• Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs).
• Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs.
• Adhere to all company policies and Standard Operating and Working Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution.

Qualifications

• BA/BS degree or relevant work experience.
• Customer service-related experience.
• Expert level typist.

Requirements

• Employees can expect to be paid a salary of approximately $38K- $40K.
• As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.
• Compliance with requirements outlined by the facilities on your call plans.
• Specific licenses may be required for representatives working in certain geographic jurisdictions or hospital systems.

Company Description

Amplity powers biopharma innovation through expert-led teams that deliver. Our people-driven, tech-enabled DNA fuels everything we do. We help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn.

EPIIC Values

• Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
• Passion: We love what we do. Our energy inspires, engages, and motivates others.
• Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
• Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
• Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status.