[Hiring] Customer Care Specialist @UA IS AN EQUAL OPPORTUNITY EMPLOYER

Role Description

This is one of UA Brands’ most customer-impacting roles. As a Customer Care Specialist, you will serve as a trusted problem-solver for our customers, handling phone-based inquiries that often involve complex, time-sensitive, or emotionally charged situations.

• Customers rely on you not just for answers, but for ownership.
• Your success will be measured by your ability to resolve issues accurately, professionally, and preferably in a single interaction, while reinforcing UA Brands’ reputation for service excellence.
• This role requires flexibility to support U.S. business hours, including weekends, holidays, and occasional overtime based on business needs.
• This is a high-volume, phone-intensive role where success depends on focus, resilience, and consistent performance.
• Customer interactions often involve urgent or emotionally charged issues.
• Representatives are expected to manage multiple systems while maintaining professionalism, empathy, and accuracy.
• Performance is closely tracked across quality, productivity, and customer satisfaction metrics.

Qualifications

• Advanced active listening, verbal, and written communication skills in English.
• Ability to work effectively with a diverse team in a fast-paced, metric-driven environment.
• Strong organizational skills with the ability to manage time, priorities, and detailed documentation.
• Sound analytical thinking and decision-making capabilities.
• Demonstrated reliability, accountability, and a team-oriented mindset.

Requirements

• Minimum 2 years of phone-based call center experience supporting a U.S. Retail and/or E-Commerce business.
• Experience handling international customer calls, emails, and chats, preferably within a U.S. process.
• C2-level English proficiency (verbal and written).
• Minimum 40 WPM typing speed.
• Prior experience working in a remote environment.
• Candidates with direct exposure to U.S. Retail or E-Commerce phone support will be prioritized.

Workspace Requirements

• Quiet, private, distraction-free home workspace with no conflicting responsibilities during scheduled shifts.
• Minimum Internet Speed: 100 Mbps upload/download.
• 9 hours of power backup to ensure uninterrupted connectivity.

Benefits

• Company-sponsored medical insurance for employees and family members.
• Company-sponsored Life insurance for employees.
• Company-sponsored Group Personal Accidental insurance for employees.
• Company-sponsored Gratuity Benefit.
• Continuous remote work.
• Hardship Allowance: Paid over and above the employee’s monthly salary.
• Extended Hardship Allowance: Paid over and above the employee’s monthly salary.
• Paid Vacation / Earned Leave.
• Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms.
• Holiday Pay.
• Referral Program - Get paid to work with Friends.
• Regular Recognition, Social Activities, Events, and Birthday Celebrations.