[Hiring] Customer Care Specialist @Trimble Inc.

Role Description

Are you ready to be the bridge between technology and global logistics? As a Customer Care Specialist at Transporeon, a Trimble company, you will play a vital role in keeping the world's freight moving. You will join a collaborative team, using your language skills and technical curiosity to solve real-world problems for a global network of shippers and carriers.

What Makes This Role Great

• At the heart of our mission to make transportation safer and more efficient.
• Not just about answering tickets; driving proactive improvements and owning the customer experience.
• Opportunity to grow your technical expertise while influencing global industries.

Key Exciting Responsibilities

• Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
• Analyze and prioritize client inquiries to provide support and resolve issues.
• Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
• Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Qualifications

• Fluency in German and Spanish and a strong command of English.
• Exceptional soft skills and a customer-centric mindset to build lasting professional relationships.
• Strong analytical abilities to categorize, prioritize, and resolve diverse support requests.
• Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.

Bonus Points For

• A genuine interest in technology and an understanding of IT-related topics.
• Previous experience in a multilingual customer support or helpdesk environment.
• Passion for problem-solving and an entrepreneurial spirit in a fast-paced environment.

Logistics

• Location: Germany, Remote
• Travel Requirement: 0%

Why You'll Love Working With Us

• Dedicated to making a tangible, positive Real-World Impact.
• Building innovative solutions designed to solve the world's most critical challenges.
• Helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
• Collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
• Trimble thrives on individuals who take initiative and embrace ownership.

Compensation

Trimble provides the following compensation range and general description of other compensation and benefits that in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state or federal law.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate).

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].