[Hiring] Customer Care Coordinator @Capital One

Role Description

We’re looking for dynamic, energetic people, who are full of ideas, dare to be different and offer our customers world-class support. As a Customer Care Coordinator in Auto Servicing, you are the voice of our company and the key to our customers' success. You'll be the first line of support for general account and payment questions, while also taking on challenging offshore and web-support escalations. This role is for someone who is ready to be a strong leader and shape the customer experience from the ground up.

Here’s how you’ll make an impact:

• Provide world-class customer care by demonstrating deep empathy
• Champion customer-first advocacy through active listening, resolving complex issues with end-to-end ownership
• Provide exceptional service for general account and payment questions
• Navigate and resolve complex escalations from offshore agents
• Ready to grow your career into a customer advocate role

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of Customer Service or Call Center Experience
• At least 1 year of experience using Google Suite or Microsoft Office

Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited
• Minimum of 100 Mbps download / 10 Mbps upload speed from internet provider
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• This role is 100% work from home
• Applicants must not live in California, Hawaii, or US territories

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level