[Hiring] Customer Care Consultant @Probe CX

Role Description

We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include:

• Providing information
• Discussing available options
• Advising on services that support independent living at home
• Offering short-term and long-term care solutions

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful.

Here's the good info you want to know:

• Australian based role
• Multiple permanent full-time positions available
• Must be available to work a rotational roster and be able to work full time - 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST.
• Rotating roster generally released 2 weeks in advance
• Paid training + access to additional support while you're settling in
• You will be required to complete a National Police Clearance
• Full work rights to work within Australia
• You must reside in one of the following states: Victoria, New South Wales or Queensland

Qualifications

• Exceptional Customer Service Skills
• Proficiency in PC Literacy
• Adaptability in a Busy Environment
• Strong Multitasking Skills
• Clear Verbal and Written Communication
• Eagerness to Learn
• Meeting KPIs and Competencies

Requirements

• Windows 11 based PC & Monitor or Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent (50 Mbps download and 20 Mbps upload speed / at a minimum)
• Anti-Virus installed and Windows Defender switched on
• Must have two standalone monitors (this does not include laptop screen)
• Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering
• Starlink is not approved for use
• Headset with a microphone
• Smartphone Android 14 or IOS 16 or above
• No Macbooks as they are not compatible with our system

Benefits

• Enjoy financial & non-financial incentives
• Career Growth
• Health & Well-being
• Employee discounts
• Employee Referral Program

Company Description

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.