[Hiring] Customer Care Consultant @Probe CX

Role Description

We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include:

• Providing information
• Discussing available options
• Advising on services that support independent living at home
• Offering short-term and long-term care solutions

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful.

Qualifications

• Exceptional Customer Service Skills
• Proficiency in PC Literacy
• Adaptability in a Busy Environment
• Strong Multitasking Skills
• Clear Verbal and Written Communication
• Eagerness to Learn
• Meeting KPIs and Competencies

Requirements

• Australian based role
• Multiple permanent full-time positions available
• Must be available to work a rotational roster and be able to work full time - 38 hours per week, 5 shifts per week
• Shift times are Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster
• Rotating roster generally released 2 weeks in advance
• Paid training + access to additional support while you're settling in
• You will be required to complete a National Police Clearance
• Full work rights to work within Australia
• You must reside in one of the following states: Victoria, New South Wales or Queensland
• Windows 11 based PC & Monitor or Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent
• Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering
• Headset with a microphone
• Smartphone Android 9 or IOS 15

Benefits

• Enjoy financial & non-financial incentives
• Career Growth opportunities
• Health & well-being resources
• Employee discounts on everyday savings
• Employee Referral Program

Company Description

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.