[Hiring] Customer Care Associate I @HD Supply

Role Description

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

• Responds to customer order and quotation requests received via telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Qualifications

• Bilingual - French
• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.

Requirements

• Selects correct processes from clearly prescribed rules, past practices, or instruction.
• Seeks advice and guidance on non-routine or problem areas from supervisor.
• Under close supervision, exercises limited latitude/independent judgment.
• Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Benefits

• Pay Range: $18.27-$22.84 Hourly

Company Description

• HD Supply Canada does not use Artificial Intelligence to Screen, Assess or Select Candidates.
• We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.
• We value the diversity of our people.
• HD Supply Canada is an Equal Opportunity/Affirmative Action Employer.
• HD Supply Canada is dedicated to providing an accessible and inclusive environment for all applicants.