[Hiring] Customer Assistant @Purplebricks

Role Description

This is a remote role, home-based so your office is wherever you want it to be. Whether you’re working from the spare room, or if you have crafted the ultimate home setup, we’ll support you with the right tools, a collaborative team, and help just a click away.

We’re on the lookout for a multi-skilled, self-motivated Property Sales Consultant who thrives in a fast-paced environment and gets a buzz from helping people move. You’ll be using smart, cutting-edge tools and working closely with buyers and sellers negotiating and making great things happen.

You’ll be rewarded for hitting your targets not just for sales, but for delivering an amazing customer experience too. Because when our customers win, you win. Simple as that.

This role is all about first-class customer service guiding clients through every step of their journey. You’ll bring market insight and strategy to the table, help drive property sales, encourage offers, and negotiate between buyers and sellers to reach the right deal for everyone. You'll manage your own portfolio of clients while promoting services that make the customer journey even better.

What makes this role stand out?

• It moves with the market. When one area slows down, you’ll have the flexibility to pivot, stretch your skills, and keep the momentum (and commission) going strong.
• Unlike a one-track role, this one gives you reach across multiple functions so you’re never standing still and never waiting around for the next lead to drop.

What you will be doing:

• Manage and nurture your own portfolio of clients
• Stay in the know when it comes to market trends and local activity
• Spot opportunities to cross-sell and upsell services that genuinely add value
• Confidently negotiate between buyers and sellers
• Deliver standout, customer-first service using a consultative approach
• Keep a close eye on property interest and progress, and adapt your approach
• Stay on top of your admin keeping systems up to date and making sure everything’s compliant
• Go above and beyond to deliver a brilliant experience
• Smash your targets

Qualifications

• Solid experience in consultative sales and negotiation; you know how to read the room and close a deal that works for everyone.
• A natural communicator with strong empathy skills, able to build trust and genuine connections quickly.
• A sharp eye (and ear) for what customers really need and you always put them first.
• Confident and persuasive when it comes to promoting services, and you know how to show their real value.
• Organised, detail-focused, and take ownership when it comes to keeping things running smoothly behind the scenes.
• Tech-savvy and comfortable using IT systems and CRM tools to stay on top of your game.

Benefits

• Salary: £24,784.50 per annum (Potential to earn additional £10,000 in performance bonus)
• 25 days holiday
• Celebration days off
• All the tech you need, delivered to your door
• 24/7 Employee Assistance Programme
• Exclusive Purplebricks property discounts
• Tailored commission schemes
• Life Assurance

Company Description

At Purplebricks, we’re not your average estate agency. We’re flipping the script on the property game using smart tech, fresh ideas, and a serious focus on people to make buying and selling homes smoother, faster, and actually enjoyable.

We’re all about keeping things real. Real support. Real flexibility. Real opportunities. We know success doesn’t come from standing still and neither do we. If you're hungry to grow, driven to succeed, and ready to be rewarded for it, this could be the start of something big. We’re big fans of promoting from within, so your first role here might just be the first step in a much bigger journey.

We’re a business driven by results but built on people. At Purplebricks, we know that to hit our targets you need incentives. That’s why we’re all about giving you the freedom and flexibility to work from anywhere in the UK. No fixed office, no draining commutes just the space to do your best work, your way. Build a home office that suits you, work how you work best, and as long as the results are there, we’re happy.

Ready to Join Us? We don’t want you to just fill a role; we want you to thrive with us. If you’re passionate, self-driven, and ready to make a real impact on the property industry, we want to hear from you.