[Hiring] Customer Assistance Representative @Foundever®

Role Description

As a full-time Work from Home Customer Assistance Representative, you'll join our dedicated Roadside Assistance team to swiftly dispatch services to members in challenging situations, such as being stuck on a busy highway or alone late at night.

With empathy and urgency, you'll ensure their safety, pinpoint their location using mapping software, and quickly send an authorized service provider to their aid. Your calming voice and positive attitude will make a significant impact, turning stressful moments into experiences of gratitude.

This opportunity represents an existing vacancy supporting current business operations.

Qualifications

• Must reside in Canada
• Must be at least 18 yrs of age
• High school diploma or equivalent
• Must have at least three months of working experience in the customer service field
• The flexibility to work various shifts, including nights, evenings and weekends

Requirements

• Strong verbal and written communication skills in both French and English
• Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
• Able to navigate multiple systems and have an understanding of Google Maps or similar tools
• Strong problem-solving, empathy, adaptability and reliability
• A hardwired connection with an internet speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production
• This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making.

Benefits

• $15.55 - $19.90/H depending on your province of residence
• Enjoy the benefits of working from home. Save time, money and reduce stress
• No equipment? We provide everything you need!
• Join a supportive community focused on engagement and recognition
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program