[Hiring] Customer Advocate II @Health Care Service Corporation

Role Description

This position is responsible for providing assistance to providers and Indian Health Services (IHS). Responsibilities include:

• Researching, analyzing, and responding to telephone and written inquiries related to claims issues, pricing issues, and coordination of benefits.
• Resolving inquiries, including adjustments and making recommendations regarding process improvements.
• Acting as a subject matter expert regarding projects and testing.
• Working closely with the IHS customer and acting as a liaison between the provider and IHS.

Qualifications

• High school diploma OR GED.
• 1 year customer service experience in a health care or health insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Requirements

• 1 ½ years customer service experience (preferred).
• 6 months data entry experience in an office environment (preferred).
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management (preferred).
• Knowledge of medical terminology and anatomy (preferred).
• Referral preference given to applicants able to take and meet testing criteria.
• Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472).

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Other incentives.

Company Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.