[Hiring] CPaaS Registration Administrator @Infobip

Role Description

CPaaS Registrations Administrator is an entry-level role within Infobip Platform Operations, responsible for delivering technical services to internal and external customers. The role focuses on ensuring that services related to traffic registration, administration, and maintenance are delivered accurately and on time.

• Working on various assignments with a high level of accountability
• Collaborating with Mobile Network Operators (MNOs) and clients
• Continuously developing knowledge and expertise in global traffic registration

Contract type: Student job

Hourly rate: 6.6 EUR/hour

Working hours: minimum 30 hours/week, ideally 40 hours/week

Working shift: 14:00-22:00 (Remote)

Onboarding: first week on-site, after that, you will have mentor support remotely

Duration: 4 months (with the possibility of staying in the company after that)

Locations: Osijek, Zagreb

Number of students: 5

Qualifications

• Strong analytical skills and attention to detail
• Well-developed administrative and organizational skills
• Good communication skills and ability to collaborate with different stakeholders
• Proficiency in English (written and spoken)
• Openness to learning and willingness to develop new skills

Requirements

• Register and maintain messaging traffic for the US
• Administer Infobip sender database
• Process customer sender registration requests and register senders with MNOs and suppliers
• Support region-specific and product-specific registration processes
• Enable and manage 2-way communication (MO resources, keywords setup, etc.)
• Register OTT traffic for RCS
• Ensure traffic security by applying content restrictions and template registrations
• Monitor and control traffic in line with internal and external regulations
• Troubleshoot sender and 2-way related issues with clients and internal stakeholders
• Resolve cases where existing sender setups are not working
• Answer inquiries related to sender registration and guide stakeholders through the process
• Act as a reliable technical point of contact
• Handle service requests with high quality and customer satisfaction in mind
• Update internal databases with technical and regulatory information
• Document procedures and best practices and share them with the team
• Follow process changes and ensure work accuracy
• Participate in internal training and continuous education
• Learn and work with Infobip tools and technical processes

Benefits

• Mentor and team support
• Being a part of a growing company in a growing industry
• Work with people from all over the world
• Possibility to stay on after the 4 months, depending on your performance and business needs
• Travel allowance as per city of work
• Structured onboarding and continuous learning on AI tools
• Social Events
• Free access to Udemy platform
• Referral Bonus
• Company laptop & working equipment